How Sales Automation Works
Enterprise-Grade Intelligence
Handles Mixed Languages
Understands inquiries in multiple languages, even when switched mid-conversation.
Contextual Memory
Remembers past interactions and user history for personalised responses.
Smart Data Extraction
Captures key details for CRM, analytics, and follow-up automation.
Use Cases for Australian Businesses
Cart Abandonment Recovery
Send personalised SMS/WhatsApp reminders — re-activate 20% of abandoned carts during Black Friday sales.
Checkout Assistance
Answer shipping, promo, and payment queries instantly — reduce 63% drop-offs for e-commerce stores.
Cross-Selling & Recommendations
Suggest related products based on browsing history — boost average order value by 15-25%.
Lead Qualification & Handoff
Qualify inquiries via chat, collect details, and pass hot leads to sales — 80% conversion from messaging.
Personalised Re-Engagement
Target past customers with tailored campaigns — 80%+ open rates via SMS/WhatsApp.
Multilingual Campaigns
Broadcast promotions in 30+ languages, including Mandarin, Arabic, Vietnamese for AU's diverse customers.
SHEIN E-Commerce
Billions of annual orders with high cart abandonment and customer inquiries via Instagram DM.
- 91% reduction in service pressure
- 30x increase in customer engagement
- Instant, automated responses driving traffic & sales
Powered by Popcast AI (Set Sail Partner) — Instagram chatbot deployed globally.
NARS Cosmetics
WhatsApp inquiries overwhelmed teams during peak seasons.
- 96% reduction in manual response time
- GenAI for personalised product recommendations
- Multilingual support
HKMA 2024 Excellence in Innovation Award — Deployed in 14 days.
