Privacy Policy

TDA Consulting ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect information you provide directly to us when you:

• Fill out our contact, audit request, or partnership application forms (via HubSpot)
• Communicate with us via email, phone, or in-person consultations
• Use our AI automation services
• Subscribe to our updates or marketing communications

This may include:

• Personal identifiers: Name, email address, phone number, company name, job title, business address
• Business information: Industry sector, business size, annual revenue, number of employees, current tools/systems used
• Project information: Details about your business processes, automation requirements, workflows, and pain points
• Technical information: IP address, browser type, device information, pages visited (collected automatically via cookies and analytics)
• Communication records: Emails, phone call notes, meeting recordings (with your consent)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI automation services
• Conduct free audits and assess automation opportunities for your business
• Prepare proposals, quotes, and service agreements
• Process and complete transactions and deliver services
• Communicate with you about projects, updates, and support
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and requests
• Evaluate partnership applications
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our agreements
• With your consent, send marketing communications about our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: We may share your information when you have given us explicit permission
• Service providers: We work with trusted third-party service providers who assist in delivering our services (e.g., hosting, form processing, email). These providers are contractually obligated to protect your data
• Partner network: If you're referred by a partner or apply through a partnership, we may share relevant information with that partner
• Legal compliance: We may disclose information if required by law, court order, or government request
• Business transfers: If TDA Consulting is involved in a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
• Protection of rights: To protect our rights, property, safety, or that of our clients and the public, and to prevent fraud

4. Third-Party Services

We use the following third-party services to operate our business:

• HubSpot: Form submissions and data collection. Their privacy policy: legal.hubspot.com/privacy-policy
• Email service providers: For sending communications, proposals, and project updates
• Cloud hosting: For website hosting and secure data storage
• Analytics tools: To understand website usage patterns and improve our services
• Communication platforms: Video conferencing and messaging tools for client interactions

These services have their own privacy policies and terms of use. We ensure all third-party providers meet Australian privacy standards or equivalent international standards (e.g., GDPR compliance for European providers).

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS) and at rest where appropriate
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and ongoing support
• Comply with legal obligations (e.g., Australian Taxation Office requires us to retain financial records for 7 years)
• Resolve disputes and enforce our agreements
• Maintain business records and communications

Specifically:

• Audit requests: Retained for 12 months or until project completion
• Active projects: Retained for project duration plus 7 years
• Marketing communications: Until you unsubscribe
• Partnership applications: Retained for 24 months

If you request deletion of your data, we will delete or anonymise it within 30 days, unless we are required by law to retain it (e.g., tax records, contracts).

7. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or out-of-date information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Object: Object to processing of your information for direct marketing purposes
• Withdraw consent: Withdraw consent for processing where we rely on your consent
• Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us at info@tdaconsulting.services or +61 414 810 390. We will respond to your request within 30 days.

Marketing opt-out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and understand how you use our services.

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our site.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly (e.g., security, form submissions)
• Analytics cookies: Help us understand how visitors use our website so we can improve it
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

9. International Clients (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Data portability: Receive your data in a structured, commonly used, and machine-readable format
• Right to be forgotten: Request complete deletion of all your data (subject to legal exceptions)
• Right to restrict processing: Request that we limit how we use your data
• Right to object: Object to automated decision-making and profiling

To exercise these rights, contact us at info@tdaconsulting.services. We will respond within one month as required by GDPR.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this page
• Sending an email notification to our mailing list (for significant changes)

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

To lodge a privacy complaint with the OAIC: