Privacy Policy
How we collect, use, and protect your personal information
Last updated: 23 November 2025
TDA Consulting ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect information you provide directly to us when you:
- Fill out our contact, audit request, or partnership application forms (via HubSpot)
- Communicate with us via email, phone, or in-person consultations
- Use our AI automation services
- Subscribe to our updates or marketing communications
This may include:
Personal identifiers: Name, email address, phone number, company name, job title, business address
Business information: Industry sector, business size, annual revenue, number of employees, current tools/systems used
Project information: Details about your business processes, automation requirements, workflows, and pain points
Technical information: IP address, browser type, device information, pages visited (collected automatically via cookies and analytics)
Communication records: Emails, phone call notes, meeting recordings (with your consent)
2. How We Use Your Information
We use the information we collect to:
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
With your consent: We may share your information when you have given us explicit permission
Service providers: We work with trusted third-party service providers who assist in delivering our services (e.g., hosting, form processing, email). These providers are contractually obligated to protect your data
Partner network: If you're referred by a partner or apply through a partnership, we may share relevant information with that partner
Legal compliance: We may disclose information if required by law, court order, or government request
Business transfers: If TDA Consulting is involved in a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
Protection of rights: To protect our rights, property, safety, or that of our clients and the public, and to prevent fraud
4. Third-Party Services
We use the following third-party services to operate our business:
HubSpot: Form submissions and data collectionPrivacy Policy
Email service providers: For sending communications, proposals, and project updates
Cloud hosting: For website hosting and secure data storage
Analytics tools: To understand website usage patterns and improve our services
Communication platforms: Video conferencing and messaging tools for client interactions
These services have their own privacy policies and terms of use. We ensure all third-party providers meet Australian privacy standards or equivalent international standards (e.g., GDPR compliance for European providers).
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and ongoing support
- Comply with legal obligations (e.g., Australian Taxation Office requires us to retain financial records for 7 years)
- Resolve disputes and enforce our agreements
- Maintain business records and communications
Audit requests
12 months or until project completion
Active projects
Project duration plus 7 years
Marketing communications
Until you unsubscribe
Partnership applications
24 months
If you request deletion of your data, we will delete or anonymise it within 30 days, unless we are required by law to retain it (e.g., tax records, contracts).
7. Your Rights
Under the Australian Privacy Principles (APPs), you have the right to:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, or out-of-date information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Object: Object to processing of your information for direct marketing purposes
Withdraw consent: Withdraw consent for processing where we rely on your consent
Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy
To exercise any of these rights, please contact us at info@tdaconsulting.services or +61 414 810 390. We will respond to your request within 30 days.
Marketing opt-out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website and understand how you use our services.
What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our site.
Types of cookies we use:
Essential cookies: Necessary for the website to function properly (e.g., security, form submissions)
Analytics cookies: Help us understand how visitors use our website so we can improve it
Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
9. International Clients (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:
Data portability: Receive your data in a structured, commonly used, and machine-readable format
Right to be forgotten: Request complete deletion of all your data (subject to legal exceptions)
Right to restrict processing: Request that we limit how we use your data
Right to object: Object to automated decision-making and profiling
To exercise these rights, contact us at info@tdaconsulting.services. We will respond within one month as required by GDPR.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date at the top of this page
- Sending an email notification to our mailing list (for significant changes)
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:
TDA Consulting
Lodge a Privacy Complaint with the OAIC
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au